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Order Tracking and Management

Welcome to the CUPIDS order tracking and management hub! Keep tabs on your purchase every step of the way, from the moment it leaves our hands to when it lands at your doorstep.

Order Handling and Processing Timeline

Hey there! Thanks for choosing CUPIDS! We’re excited to get your order to you as quickly as possible. Here’s a peek into our process:. Extended Delivery: Occasionally, when there’s a high volume of orders,(thanks for the support!), it might take 3-5

Shipping and Delivery

Here’s how long it takes for your orders to reach you, depending on where you are in the world:. Standard Delivery: 12-20 business days (International Shipping). Standard Delivery: 6-20 business days (International Shipping). Business Days: Our lovel

International Delivery Options

We’re delighted to offer our products to customers around the globe! Currently, we ship to five major countries:. If your country isn’t on this list, don’t worry! Please reach out to our friendly customer support team, and we’ll be more than happy to

Understanding Priority Insured Shipping

Experience worry-free shipping and explore the benefits of our Priority Insured Shipping!. Free Replacement Guarantee: Enjoy peace of mind with free replacements for stolen or lost packages. Fast Processing: Your order will be processed within 1 busi

Order Tracking Instructions

After placing your order, you will receive an email containing your order number and other details. Once your order is shipped, you will receive another email with your tracking information and a link to track your shipment. There’s also an easy way

Order Cancellation Process

To inquire about canceling your order, please contact our support team. We'll do our best to assist with your request!. Email Us: Send us an email at [email protected] with any questions about cancellations.Send a request through the live chat optio

Modifying Your Order

This includes changes to the address, order name and other information. If we encounter an issue with your address, we’ll reach out to you multiple times to confirm and correct it. We only kindly ask you to please respond promptly to ensure timely de

Orders That Are Lost In Transit

If your order seems to have gone astray, we’re here to assist you in finding it!. 1. Contact Courier Service: If your order shows no movement after 7-10 business days, please contact the courier service directly to inquire about its status. 2. Reach

Handling Post-Delivery Fees

In certain locations, courier services might charge duty fees when delivering packages. These fees are imposed by the government and CUPIDS doesn’t have control over it. Customer Responsibility: Cupids is not liable for any customs or import charges

Obtaining a Receipt for Your Purchase

Here’s how to get a receipt for your purchase:. Automatic Email: After placing your order, an automatic email containing details such as the product ordered, amount paid, and delivery and billing addresses is sent to your registered email address. If