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What Should I Do If I’m Charged Post-Delivery Fees?Updated 6 days ago

Certain countries require import or duty fees for packages shipped from abroad. These fees are collected by the courier or local customs office and are determined by your country’s government regulations.

If your package requires payment of customs or duties, the courier will provide instructions for payment before or at delivery. Paying these fees ensures your order is released and delivered to you without delays.

Is CUPIDS responsible for these fees?

Customers are responsible for any customs or import charges applied after delivery. CUPIDS cannot cover, waive, or reimburse these fees.

Who can I contact if I have questions?

If you have any concerns about these charges or need help with delivery, our friendly customer support team is always happy to assist.

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