How to Track and Manage My OrderUpdated 5 days ago
Hey there! Thanks for choosing CUPIDS! We’re excited to get your order to you as quickly as possible. Here’s a peek into our process:
When Will My Order Ship?
Most orders are processed and shipped within 1–2 business days. However, to ensure fast delivery, orders are sent to our fulfillment system shortly after checkout.
What Happens Next?
Once your order ships, you’ll receive a shipping confirmation email with tracking details. You can also check updates anytime via Track & Manage My Orders or our Order Tracking Portal.
When To Contact Support
If your order is still within the processing timeframe above, no action is needed.
If it has exceeded this window, please get in touch with our support team with your order number.
It’s Been More than 1-2 Business Days, Why Hasn’t My Order Shipped?
During peak times, processing may take 3–5 business days. Rest assured, our team always works hard to ship orders as quickly as possible. While fulfillment may take a bit longer during these periods, orders are still locked in early to ensure accuracy and efficient handling.
What Happens Next?
Your order will ship automatically once processing is complete, and tracking will be sent via email.
When To Contact Support
If your order is still within the extended processing window, we kindly ask that you allow additional time.
If it has exceeded this timeframe, please contact our support team.
How is my order packaged?
Your items are shipped in durable, protective packaging designed to keep your purchase safe during transit. We take extra care to ensure your order arrives in excellent condition.
Who is responsible for my order once it’s shipped?
Once an order has been dispatched, delivery is handled by the courier. While we do our best to support timely delivery, CUPIDS is not responsible for delays, lost or damaged shipments, or issues caused by incorrect or incomplete shipping addresses.
Customers are responsible for ensuring all delivery details are accurate at checkout.
My order is delayed/missing. What should I do?
If your order appears delayed or marked as delivered but not received, start by reviewing your tracking details.
What Happens Next?
Couriers often provide the most accurate delivery updates, including scans or delivery attempts.
When To Contact Support
If your order has not been processed within 7–10 business days, please contact the courier first.
After doing so, reach out to our support team with your order number and any details provided by the courier.
Are shipping fees refundable?
Shipping fees are non-refundable once an order has been processed or shipped. This includes delays caused by product availability or high order volume.