What Should I Do if My Order Hasn’t Moved for Several Days?Updated 6 days ago

If your order shows no movement for 7–10 business days, we recommend first contacting the courier service directly. They can often provide updates or insights about your shipment’s status.

What should I do after contacting the courier?

Once you’ve reached out to the courier, please get in touch with our customer support team. Provide your order number and any details you received from the courier as this helps us investigate and assist you more quickly.

Will CUPIDS replace my lost order?

We’re committed to helping you track down your order. 

If it’s confirmed as lost after the investigation with the courier, we’ll work with you to ensure you receive your items, either through a replacement or an alternative solution, depending on the situation.