Returns and Refunds Policy

We've got your back when it comes to returns and refunds! Life happens, and sometimes you need to return or exchange a product. Our hassle-free returns and refund policy is designed to make the process as smooth as possible.

Can I Return My Order?

CUPIDS offers a 30-day return policy for eligible orders. To start a return, you must contact our customer support team first. You can email us at [email protected] or chat with us via live chat on our website. Important: Items sent back without req

Can I Get a Refund on an International Order?

All international orders are final sale and are generally not eligible for a refund. However, partial refunds may be considered on a case-by-case basis, at the discretion of our customer care team. We’re here to make your international shopping exper

I Received a Damaged Order, What Should I Do Next?

What should I do when I receive my order?. As soon as your order arrives, take a moment to inspect it carefully. Check for any visible damage, defects, or incorrect items. How do I report a damaged order?. If you notice any issues, contact our custom

How Do I Get My Order Replaced?

Oops! Missed your delivery? No worries — we’re here to help you get your order sorted. What should I do if my package is returned?. If your order is sent back to us, please reach out to our customer support team via live chat on our website or by ema

I Want To Exchange My Order

Thinking of swapping your CUPIDS product for something else? We totally get it. Here’s how exchanges work. Can I exchange my CUPIDS product?. At the moment, we’re unable to process exchange requests for returned products. Why don’t we offer exchanges