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I Received a Damaged Order, What Should I Do Next?Updated 6 days ago

What should I do when I receive my order?

As soon as your order arrives, take a moment to inspect it carefully. Check for any visible damage, defects, or incorrect items.

How do I report a damaged order?

If you notice any issues, contact our customer support team right away via live chat or email at [email protected]

To help us process your request faster, please provide photos or videos of the damaged item. This makes it much easier for us to understand the problem and assist you promptly.

Please note that CUPIDS cannot be responsible for damages that occur after the item has been delivered or during any subsequent handling or usage. Inspecting your order immediately helps us resolve any issues quickly and efficiently.

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