How Do I Get My Order Replaced?Updated 5 days ago

Oops! Missed your delivery? No worries — we’re here to help you get your order sorted.

What should I do if my package is returned?

If your order is sent back to us, please reach out to our customer support team via live chat on our website or by emailing [email protected]

Once we hear from you, we’ll review the situation and guide you through the next steps. Please make sure to have your order number handy as well as full details of the issue!

Why was my package returned to CUPIDS?

A package may be returned to us by the carrier if no one was available to receive it or if the shipping information provided was incorrect or incomplete.

Will I still receive my order?

Our goal is always to make sure you receive your purchase. Once you contact us, we’ll do our best to help arrange a replacement or solution based on your situation.