How much does shipping cost?. We offer free standard shipping on all regular product orders. Shipping fees apply only to sample orders, as samples are free but require shipping coverage. What happens next?. Optional Shipping Protection can be added a

How much does shipping cost?We offer free standard shipping on all regular product orders.Shipping fees apply only to sample orders, as samples are free but require shipping coverage. What happens next?Optional Shipping Protection can be added at checkout for additional peace of mind. When to contact support?If you believe shipping was charged incorrectly, please contact our support team with your order number. Are there any other shipping fees?The only optional additional cost is Shipping Protection, which provides extra protection for your order. You can learn more about this in our Shipping Protection article. Will shipping costs be refunded if I return an item?If you return a product and your refund is approved, you&#x2019;ll receive a full refund for the product itself. We simply ask that customers cover the return shipping costs back to us.We&#x2019;re all about making your shopping experience smooth and stress-free!

How Much Does Shipping Cost?

TL;DR. When can I cancel my subscription?. You can cancel your subscription after 20 days from your initial subscription date. This allows enough time for delivery and for you to experience the product before deciding. How do I cancel my subscription

TL;DR<ul><li>Subscriptions can be canceled after 20 days from your initial order</li><li>Cancel through your customer portal (link below)</li><li>Cancel 2&#x2013;3 days before renewal to avoid being charged again</li><li>Can&#x2019;t log in? Contact support for help</li></ul> When can I cancel my subscription?You can cancel your subscription after 20 days from your initial subscription date. This allows enough time for delivery and for you to experience the product before deciding. How do I cancel my subscription?You can manage and cancel your subscription through your customer portal using the link below:&#x1F449; <a data-fr-linked="true" href="https://www.cupids.com/a/loop_subscriptions/customer">https://www.cupids.com/a/loop_subscriptions/customer</a>Please make sure you&#x2019;re logging in with the same email address associated with your subscription to ensure proper access. What else can I manage in the customer portal?In addition to canceling, you can also:<ul><li>Update your shipping address</li><li>Change your payment method</li><li>Manage other subscription details</li></ul> When should I cancel to avoid being charged again?We recommend submitting your cancellation 2&#x2013;3 days before your renewal date to allow time for processing.If a subscription has already renewed, the cancellation will take effect on the next billing cycle, and you will still receive the order you&#x2019;ve already been charged for. When should I contact customer support?If you&#x2019;re unable to log in to the customer portal or need help managing your subscription after the 20-day period, please contact us at <a data-fr-linked="true" href="mailto:support@cupids.com">support@cupids.com</a>. Our team will be happy to help!

How Do I Cancel My Subscription?

Think there might be a fraudulent charge on your account? Don’t worry — let’s walk through what to do next. How can I check if the charge is legitimate?. Start by reviewing your order confirmation emails, receipts, and order history to make sure the

Think there might be a fraudulent charge on your account? Don&#x2019;t worry &#x2014; let&#x2019;s walk through what to do next. How can I check if the charge is legitimate?Start by reviewing your order confirmation emails, receipts, and order history to make sure the charge isn&#x2019;t one you may have forgotten about or placed under a different name.&#xA0;All legitimate charges from us will appear on your statement under the name CUPIDS. If the charge shows a different merchant name, it may not be associated with your order. What should I do if I still don&#x2019;t recognize the charge?If the charge looks suspicious, contact your bank or credit card provider immediately. They can investigate the charge and may temporarily freeze your account to prevent further unauthorized activity.If you have questions or need clarification, our friendly customer care team is always happy to help!

I Don’t Recognize a Charge — What Should I Do?

What currency are your prices listed in?. All prices on our website are listed in US Dollars (USD). While prices are displayed in USD, the final amount shown on your bank or PayPal statement will be automatically converted to your local currency by y

What currency are your prices listed in?All prices on our website are listed in US Dollars (USD). While prices are displayed in USD, the final amount shown on your bank or PayPal statement will be automatically converted to your local currency by your payment provider. Do you charge international or conversion fees?No. CUPIDS does not charge any additional international or conversion fees. Any extra fees that appear on your statement are set and applied by your bank or credit card provider, not by us.

What Currency Will I Be Charged In?

Are my payment details or card settings causing the issue?. Double-check that all your payment details are entered correctly, including your billing address, name on the card, card number, CVV, and expiration date. Even a small typo can cause a payme

Are my payment details or card settings causing the issue?Double-check that all your payment details are entered correctly, including your billing address, name on the card, card number, CVV, and expiration date. Even a small typo can cause a payment to fail.Additionally, some cards have daily spending limits, international transaction blocks, or online purchase restrictions that may prevent the payment from going through. What should I do if my payment is still declined?If everything looks correct on your end, we recommend contacting your bank or credit card provider directly. They&#x2019;ll be able to tell you exactly why the payment was declined and help resolve it quickly.

Why Was My Payment Declined?

Taxes — the not-so-fun but unavoidable part of shopping. Here’s what you need to know about sales tax on your CUPIDS order. Why does my order include sales tax?. Sales tax is determined by state and local governments, not by CUPIDS. These authorities

Taxes &#x2014; the not-so-fun but unavoidable part of shopping. Here&#x2019;s what you need to know about sales tax on your CUPIDS order. Why does my order include sales tax? Sales tax is determined by state and local governments, not by CUPIDS. These authorities decide whether sales tax applies to your order and set the applicable rate. Do sales tax rates vary? Yes. Sales tax rates vary by location and typically range between 5%&#x2013;7%, though they may be as low as 2.9% or as high as 7.25%, depending on your state or local jurisdiction.CUPIDS does not control sales tax rates. We&#x2019;re required to collect and remit taxes based on applicable laws in your shipping location.

Why Am I Being Charged Sales Tax?

Send us an email, with a brief description of the issue and attach files if needed!

CUPIDS

We offer a variety of secure payment options to make checkout a breeze. Whether you’re using plastic, digital wallets, or something in between, we’ve got you covered.