I Don’t Recognize a Charge — What Should I Do?Updated 18 hours ago

Think there might be a fraudulent charge on your account? Don’t worry — let’s walk through what to do next.

How can I check if the charge is legitimate?

Start by reviewing your order confirmation emails, receipts, and order history to make sure the charge isn’t one you may have forgotten about or placed under a different name. 

All legitimate charges from us will appear on your statement under the name CUPIDS. If the charge shows a different merchant name, it may not be associated with your order.

What should I do if I still don’t recognize the charge?

If the charge looks suspicious, contact your bank or credit card provider immediately. They can investigate the charge and may temporarily freeze your account to prevent further unauthorized activity.

If you have questions or need clarification, our friendly customer care team is always happy to help!