How Do I Cancel My Subscription?Updated 10 hours ago

TL;DR

• Subscriptions can be canceled after 20 days from your initial order
• Cancel through your customer portal (link below)
• Cancel 2–3 days before renewal to avoid being charged again
• Can’t log in? Contact support for help

When can I cancel my subscription?

You can cancel your subscription after 20 days from your initial subscription date. This allows enough time for delivery and for you to experience the product before deciding.

How do I cancel my subscription?

You can manage and cancel your subscription through your customer portal using the link below:

👉 https://www.cupids.com/a/loop_subscriptions/customer

Please make sure you’re logging in with the same email address associated with your subscription to ensure proper access.

What else can I manage in the customer portal?

In addition to canceling, you can also:

• Update your shipping address
• Change your payment method
• Manage other subscription details

When should I cancel to avoid being charged again?

We recommend submitting your cancellation 2–3 days before your renewal date to allow time for processing.

If a subscription has already renewed, the cancellation will take effect on the next billing cycle, and you will still receive the order you’ve already been charged for.

When should I contact customer support?

If you’re unable to log in to the customer portal or need help managing your subscription after the 20-day period, please contact us at [email protected]. Our team will be happy to help!