Steps to Take If You Suspect a Fraudulent ChargeUpdated 5 months ago

Yikes, think there’s a fraudulent charge on your account? Let’s sort it out together!

What to Do:

1. Stay Calm and Check Your Records:

   • Double-check your receipts and order history to ensure it’s not a legitimate charge you may have forgotten about.
     
     

2. Contact Your Bank or Credit Card Company:

   • Report the suspicious charge to your bank or credit card company immediately. They can help investigate and may freeze your account to prevent further unauthorized charges.
     
     

3. Monitor Your Account:

   • Keep a close eye on your account for any other unusual activity. Set up alerts if your bank offers them.
     
     

4. Report the Charge:

   • File a fraud report with your bank or credit card company. They will guide you through their process to dispute the charge.
     
     

5. Change Your Passwords:

   • Update your passwords for your online banking and shopping accounts to enhance security.
     
     

6. Keep Documentation:

   • Save any emails, receipts, or records related to the fraudulent charge. This will help during the investigation.

We’re here to support you, so if you have any questions or need assistance, our friendly customer care team is always ready to help!