Order Handling and Processing TimelineUpdated 2 months ago

Hey there! Thanks for choosing CUPIDS! We’re excited to get your order to you as quickly as possible. Here’s a peek into our process:

Order Processing

Standard Delivery: Typically, we process and ship all orders within 1-2 business days.

Extended Delivery: Occasionally, when there’s a high volume of orders,(thanks for the support!), it might take 3-5 business days to get everything sorted and shipped. Don’t worry, we always do our best to ship out the orders in the shortest time possible!

Order Handling

At Cupids, we’re committed to delivering your order swiftly and securely. Here’s what you can expect from our order-handling process:

Dispatch and Tracking

Dispatch Time: Your order will typically leave our US warehouse in California within 1-2 business days.

Tracking Included: We provide tracking for all orders from dispatch to delivery, ensuring you can follow your parcel’s journey. Simply follow this link to get to our order tracking page. It’s pretty comprehensive and provides helpful information about your order’s whereabouts!

Packaging: Durable Packaging: We ship your items in durable packaging to protect them during transit, ensuring your purchase arrives in pristine condition.

Responsibility Disclaimer

Shipping Responsibility: While we do our best to ensure timely delivery, Cupids is not liable for delays, lost or damaged shipments, or issues arising from incorrect addresses.

Assistance with Missing Parcels: If your parcel goes missing, we’ll assist in tracing it to the best of our ability to ensure you receive it promptly. Simply contact our customer support team and we’ll help you out!

Shipping Costs and Refunds

Refund Policy: Cupids does not refund shipping costs for delays caused by product availability.